Our business
Maison Mademoiselle invests in exceptional hospitality properties. We design or rethink each property around the guest experience, then operate it through our subsidiaries: rental management and concierge services, and villa housekeeping and upkeep. One chain from investment to operations, and one standard throughout.
This vertical integration is our thesis. Investors before operators, we invest where we operate, which aligns our interests with those of our partners. A well-conceived property is the first condition of flawless service: we think through every property before it welcomes its first guest.
Rigorously selected hospitality assets.
Each property conceived around the experience of its guests.
Rental management and concierge services, through Mademoiselle Conciergerie.
Villa housekeeping and upkeep, through Mademoiselle Intendance.
“The villa is the experience. Our service elevates it.”
Our story
In 1999, Jean-Pierre, Erwann’s grandfather, founded an investment company and acquired properties for seasonal rental. Erwann grew up around that business and learned the discipline that running a property demands. Our commitment to this business began with him.
Coming from a military family, Erwann seized the opportunity to join a wealth management firm serving the French Gendarmerie Nationale. Over some ten years, he built teams, launched new products and established the brand with senior military headquarters and leading military academies.
With a scientific background, Laetitia became a veterinary nurse specialising in animal physiotherapy and helped develop the activity of a major clinic in Haute-Corse. In parallel, she learned hands-on concierge work in top-tier villas in Corsica. There she formed the standard of experience and image that defines the house.
Both from Béziers, they have known each other all their lives. Their skills complement one another: a demanding eye for guest experience and image on one side, financial, legal and tax structuring on the other. They decided to build together.
Mademoiselle Conciergerie grew out of a first personal investment in a villa: investors before operators. Today it manages exceptional villas on behalf of their owners, with the eye of a wealth manager and the standards of a host.
To control housekeeping, linen and technical care in the villas we manage, we created Mademoiselle Intendance. Teams at the required level did not exist, so we built them, and execution quality became an in-house capability.
Maison Mademoiselle brings these capabilities under a single governance. It carries the investment strategy, sets the common principles and prepares the properties to come.
The founders
Co-founder
“The architect”
Experience and image.
Laetitia designs the experience and identity of the properties we operate: aesthetics, image and communication. She holds the standard of detail, from a guest’s arrival to departure.
Co-founder
“The builder”
Structure and development.
Erwann structures the business on the financial, legal and tax fronts and leads development. He turns each ambition into a project built to last.
Our approach
We travel extensively and study the finest hospitality venues. One of our principal references is the Sport Hotel Hermitage & Spa in Soldeu, Andorra, which works with all five senses and multiplies the discreet attentions that few guests consciously notice.
Our definition of hospitality is invisible care: a detail thought through in advance, appreciated by the guest without knowing who made it. It is also a design principle: a property is conceived from the experience it is meant to produce.
Five design criteria, applied to every property.
Detail 01 / 05Light
Controlled light on arrival, open perspectives from the entrance.
Detail 02 / 05Silence
Calm spaces, careful acoustics, a soundscape that is chosen and never imposed.
Detail 03 / 05Linen
Fresh linen and a property without heavy fragrance: cleanliness is felt, not announced.
Detail 04 / 05Materials
Warm materials, quality linen, pool water at the right temperature.
Detail 05 / 05First evening
A welcome note and a few local products, prepared for the first evening.
Our values
To owners, partners and teams, we practise transparency and keep our commitments. Trust is measured over time.
We prefer a loyal partner to an isolated opportunity. Owners, teams and suppliers are treated with respect: lasting relationships create value.
For guests, the detail thought through in advance and never pointed out. For owners, rigorous management they never need to worry about.
Giving guests an experience they do not, or no longer, have the chance to live. This is the purpose of our work and what drives our teams.
Our principles
Our investment and operating decisions are our own. This independence allows us to make long-term trade-offs on our own criteria.
We choose properties, owners and partners with care. Every commitment must be one we can honour at the standard we set.
We consider every trade that works around a property (design, guest welcome, housekeeping, linen, technical care) and coordinate them. Clear processes and clear communication improve the experience of guests, teams and suppliers, and the performance of the whole.
Results are reinvested first in the quality of the properties we operate and of the guest experience. This discipline serves long-term value.
The group
Maison MademoiselleMaison Mademoiselle · Laetitia & Erwann
Rental management and concierge services.
Rental management and concierge services for high-end villas in Languedoc: guest welcome, tailor-made stays (private chef, transfers, experiences, events), stay management and owner relations.
Visit mademoiselleconciergerie.com (new tab)
Villa housekeeping and upkeep.
Housekeeping, laundry, pools and maintenance for the villas we manage and for other high-end concierge companies. A property ready at every arrival.
Visit mademoiselleintendance.com (new tab)nearly€1.2 million
in rental revenue
Generated by Mademoiselle Conciergerie.
Outlook
We are continuously seeking the properties that will become tomorrow’s setting for our guests. Owners, introducers, partners and financing providers: this search is also an invitation.
Villas and hospitality properties with strong potential, wherever our guests wish to stay, alongside owners and partners who share our standards.
Think through each property before it welcomes guests: layout, materials, technical systems and services, so that the villa is itself the experience.
Run each property through our subsidiaries, then broaden the platform: a brand for top-tier villas backed by dedicated services, and support for other high-end concierge companies.
Contact
Are you a property owner, introducer, partner, lender or investor? Write to us: we reply personally to every message.
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